Frequently asked questions

If you don't see your question here, please use CONTACT US HERE and we’ll get back to you shortly.

Who are Lighting Majestic?
Lighting Majestic is based in Oldbury, West Midlands, a family run business operating a retail and online store. To learn more about Lighting Majestic ltd click to visit our About Us page for a full profile.
Does Lighting Majestic have a showroom?
Yes, Lighting Majestic has a showroom in Dudley, West Midlands. We display a selection of fittings and have a multitude of catalogues for customers to look through. Also if you see a fitting online that you would like to see up close we can take steps to order the item from a manufacturer for you to view in our showroom before purchasing.
How can I contact Lighting Majestic?
You can contact us by email by filling in the contact form under contact us or by sending an email to [email protected]. If you prefer you can Contact Us by telephone on 0121 543 4474 Option 3 our lines are open Monday to Saturday 9:00am to 18:00pm excluding Bank/Public holidays, where we will be happy to assist with your enquiries.
How easy is it to place an order on
It is very easy the place and confirm an order with Lighting Majestic.
You simply:
  • Click the add to basket button next to the item you wish to purchase;
  • Amend the quantity of the product as required add to basket
  • On the next screen click checkout
  • Then fill in the required fields as shown and review your order/select your shipping and payment preference;
  • Proceed and enter your payment information;
  • Confirm that you have read our Terms and Conditions;
  • Confirm your purchase.
  • You will receive an email confirming full details of your transaction.
Do the prices stated include vat?
Yes. The prices stated are inclusive of vat at 20%
How can I pay for my item purchased at
Lighting Majestic accepts all major credit/debit cards or you can pay by BACS.
Is it safe to buy items online?
Purchasing online with Lighting Majestic is safe and secure. Our site has up to date security software to ensure all payment and personal details are secure throughout your shopping experience with us. Card details are never stored on our server.
How much does delivery cost?
All Orders carry a small fee of £12.00. Northern Ireland, Scottish Isles/Highlands carry an additional charge.
Please click here for further details.
How long will it take to deliver my order?
Items that are in stock will be despatched the next working day. Our standard delivery terms are to despatch within 7 working days. Occasionally it may take longer for bespoke orders or out of stock items. In this instance you will be contacted and given the opportunity to accept the revised delivery schedule or cancel your order if you would rather not wait.
What if I am not at home when my delivery arrives?
If you are not at home when your delivery arrives the courier will leave a card containing their contact details. You will then be able to arrange for an alternative delivery or collect from your local depot.
What if I do not like the item when I receive it and would like to return it?
Any items to be returned due to unsuitability must be returned at the expense of the customer by registered means; the item must be in its original packaging and must not have been fitted or installed in any way.
Notifications of items to be returned due to unsuitability should notify Lighting Majestic within 7 working days. It is the responsibility of the customer to return any unwanted items and ensure they are returned in the same condition as they were received.
I have received my order and the item is damaged, what do I do?
We ask that you please advise us within 48 hours of receipt of the goods if your item is damaged. In the event that goods are damaged you will be provided with a part to rectify the damage or sent a replacement. Damaged goods will be collected by our carrier at our expense.
I have received my order and the item is faulty, what do I do?
Any faults must be notified within 7 days of receipt. If the item is faulty a replacement will be issued, and the faulty goods collected by our carrier at our expense. Lighting Majestic Ltd will not be liable for any costs incurred due to faulty goods or shortages such as electricians’ fees.
If I see a lighting product I like on another website, could you provide me with this item?
As a company we provide lighting products from many different manufacturers/suppliers. If you have a query in relation to products you have seen elsewhere please do not hesitate to Contact Us to discuss further.
How do your items sold online compare to items sold on the high street?
Lighting Majestic prides itself on selecting quality products for provision to its customers. All of our products are excellent quality, competitively priced for the online marketplace.
Do you have a privacy policy?
At Lighting Majestic we appreciate the importance of privacy and security surrounding your personal information. The information collected is used to fulfil orders and is not shared with third parties. We are lawful in the use of the information collected from you and comply with the Data Protection Act 1998 and any subsequent revisions. Please review our Privacy Policy Page for further details on Lighting Majestic’s privacy policy.
What if I have a complaint?
In the unlikely event that you are unsatisfied with your shopping experience with Lighting Majestic we would encourage you to please Contact Us to discuss your concerns. We will endeavour to deal with your complaint in an efficient and professional manner.

Ask a question

  • If you don't see your question here, please use the form below and we'll get back to you shortly.

* Required Fields