Customer Information

Welcome to the Lighting Majestic website customer information pages. To ensure ease of navigation you may click on the following links to guide you directly to the required sections.

Processing of order

Here at Lighting Majestic (Junction 2) Limited we understand the importance of the ease of use and have tried to provide a website that is not only simple to navigate around but also simple to place your orders.

• Choose your products, select the quantity then “add to basket”
• At this stage you can either continue shopping or click on “checkout”
• Enter the required billing and delivery address
• Confirm you have accepted the “terms and conditions”
• Enter the required card details
• On completion you will receive an email of the order
• Within 24 hours of your order you will also receive an order confirmation
• When your order has been despatched you will receive a despatch email

If for any reason you experience any difficulty placing your order please contact our customer services team on 0121 543 4474 Option 3 and we will be glad to assist.

Payment online

Purchasing online with Lighting Majestic is safe and secure, our website consists of up to date security software to ensure all payment and personal details are secure throughout your shopping experience with us.

We use a thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site. thawte has checked and verified the site's registered domain name.

Payment by telephone

In the event you are having difficulty making payment via the website please contact us on 0121 543 4474 Option 3. We may able to process the order over the telephone however in doing so we will only be able to deliver the items to the Billing address of which the payment card is registered. In line with our security measures, we process payments directly into our payment processing provider’s virtual terminal.

Payment by cheque

We do accept payment by cheque however no goods under any circumstances shall be dispatched until the cheque has cleared. This can take between 5 to 7 days so please accept this delay to be added to the delivery lead time.

Delivery Policy

At Lighting Majestic we aim to deliver your items within 7 working days for UK Mainland orders (for other areas please click here), however in the unfortunate case where items are to be out of stock for a period longer than 4 – 6 weeks our customer service team will contact you. You will be provided the option to either wait for the items to be back in stock or cancel your order and have a full refund.

Your statutory rights will not be affected.

If there is nobody present at the time of delivery a calling card will be left by the driver, using this calling card you can re-arrange your delivery as required. If you do not contact the courier they will however re-attempt the delivery two more times.

Delivery notifications

To assist our customers as much as possible, when your item has been despatched you will firstly receive an email directly from us informing you that your parcel is due the following working day (UK Mainland only. Areas outside of the UK mainland are generally 2 working days). The email will also contain a tracking no. Of your parcel, on the morning your parcel is due you will be able to click on the link which will take you directly to the courier’s website page where you can enter the provided tracking no. The site will then give you an estimated time of arrival within an hour slot. In addition to the email from ourselves, on the morning of arrival you receive an email from our courier which will also contain the estimated time of arrival.

In the event you do not receive any notifications regarding delivery it may be we have not got your correct email address and therefore advise you to contact our customer services team at [email protected] alternatively call us on 0121 543 4474 Option 3.

Delivery Charges

Please see our full delivery charges page for more information.

Exchange of Goods

At Lighting Majestic we do our upmost to ensure that all items despatched are well packed to ensure they arrive to you in excellent condition.

Damaged Goods - In the unfortunate event you receive an item that is damaged you are required to contact us within 48 hours of receiving the Goods, you can contact us by email or telephone.

You will be required to ensure that the damaged goods are returned, well packed in their original packaging and in the condition in which they were received.

In accordance with our policy we will arrange a collection of the goods and replacement of the damaged goods at our expense; however Lighting Majestic will not be liable for any other losses caused by this inconvenience including any “Electricians fees”.

Faulty goods – In the unfortunate event that items have been installed and subsequently found to be electrically faulty you are required to contact us by email or telephone within 14 days of receiving the goods.

In accordance with our policy we will arrange a collection of the goods and replacement of the faulty goods at our expense; however Lighting Majestic will not be liable for any other losses caused by this inconvenience including any “Electricians fees”.

For items found to be faulty after 14 days please refer to our Warranty Section.

Returns and Refunds Policy

To understand your eligibility under this policy it is important that you carefully read the following, and adhere to all terms.

To return unsuitable goods please contact our customer service team 1st on 0121 543 4474 Option 3 or email [email protected]

Returned Good maybe subject to a restocking/handling fee of 30%.

Notes On Returning Items

• The product should not have been installed or modified in any way.
• The product must be returned by recorded mail in the original packaging complete with all accessories and lamps if included.
• The product box should not be defaced in any way, an outer box must therefore be used to write or attach any return address to.
• We must receive the product in the excellent condition that it was received enabling the resale of the product.

Under the Distance Selling Regulations Act, customers have a duty of care and responsibility for the products whilst in their possession.

Any products to be returned due to the unsuitability must be returned at the expense of the customer by registered means, within 14 days of authorisation being provided by us. Upon receipt of the unsuitable returned products and having adhered to the above terms, a full refund of the product value will be made within 14 days.

In the event you are not able to return the products as detailed above, a collection can be arranged for you, however a quotation will be provided and if accepted will be deducted from the refund.

Please be aware that failure to observe and adhere to the above terms may result in the inability to provide a refund an the items will be returned to you.

Please see this Document for Further Information

Warranty

All products supplied by Lighting Majestic (with the exception of light bulbs) carry a 12 month warranty valid from the date of purchase.

In the event of a product being faulty you are required to return the item to us. We will then forward the item to the manufacturer for either repair or replacement.

The warranty will be void if it is considered to have been fitted or used incorrectly or used for a purpose for which it was not intended.  

Tax

VAT of 20% is included in all prices shown on this website in line with current UK legislation.

Terms and conditions for use

These terms and conditions do not affect your statutory rights however please read carefully before using the website.

To continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship of Lighting Majestic (Junction 2) Limited with you in relation to this website.

The term ‘Lighting Majestic (Junction 2) Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Lighting Majestic (Junction 2) Limited, 870 Wolverhampton Road, Oldbury, Birmingham B69 4RS. Our company was registered within England and our registration number is 07217824. The term ‘you’ refers to the user or viewer of our website.

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Use of this Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without the prior written consent of Lighting Majestic (Junction 2) Limited.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Pricing

All prices are in British Pounds and are inclusive of Value Added Tax. We reserve the right to adjust the VAT element if this changes. The cost of transporting goods (“Carriage & Insurance Costs”) is set out in the ‘Delivery’ section of this website and is based on the shipping location. These Carriage & Insurance Costs shall be added to the price to be paid by you.

Payment

Payment for all Products must be by major credit or debit card. Payment will be taken at the time of order. Payment shall not be deemed to be made until we have received cleared funds in respect of the full amount stated in the order.

Prices are subject to change without notice but changes will not affect orders in respect of which we have already sent you confirmation.

It is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.

If a Product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject your order and notify you of such rejection.

We are under no obligation to provide the goods to you at the incorrect (lower) price, even after we have sent you confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by emailing [email protected] This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Lighting Majestic (Junction 2) Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Lighting Majestic (Junction 2) Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Lighting Majestic (Junction 2) Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Contact Details

Our office hours are 9am till 5pm Monday to Sunday (excluding bank holidays).